Returns and warranty

• 14 days – your statutory right of withdrawal: no conditions, no questions asked.
• 30 days – our voluntary free-returns policy, with a few simple conditions.
• 2 years of guarantee of conformity on every pair.
• Free fittings at our atelier, for the life of the frame.

Under GEO no. 34/2014, as a Consumer you may withdraw from the contract within 14 calendar days of the day you (or someone you nominate, other than the courier) take possession of the products, without giving any reason.

Within those 14 days we set no conditions on packaging, film or accessories. You are only liable for any diminished value resulting from handling the products beyond what is necessary to establish their nature, characteristics and functioning.

We refund everything you paid, including standard delivery, within 14 days of being told about your withdrawal. We may hold the refund until we receive the products back or you send proof of dispatch, whichever comes first.

You can notify us with any clear statement (email, the contact form with the subject “Return”, or the model withdrawal form in Annex 1 of GEO no. 34/2014). Using the model form is optional.

We voluntarily extend the return window to 30 days from delivery, and we cover return shipping. For returns made after the first 14 days, the sunglasses must be fit to sell again. The conditions below belong to this voluntary policy only and never limit your statutory right of withdrawal.

• frame and lenses are free of scratches, knocks or adjustments made elsewhere;
• the product comes back with its case, cloth, original box and edition certificate;
• the protective lens film is still on, if the product was delivered with one.

Exception under Art. 16(c) of GEO no. 34/2014: items personalised at your request (engraving, made-to-order prescription lenses) can’t be returned unless they are faulty.

1. Write to salut@calimani.demo or use the contact page, with the subject “Return” and your order number.
2. Within one working day you get a free return label (AWB) by email.
3. Place the sunglasses in their case and original box, then pack the parcel.
4. The courier collects it from your address, or you drop it at an easybox locker. You can also bring it to the atelier in person.
5. We refund you within 14 days using the original payment method. For cash-on-delivery orders, we pay by bank transfer to the IBAN you give us.

Within the same 30 days you can swap frame or lens for another option free of charge, while the edition lasts. If the new model costs more or less, you pay or receive the difference.

Every CALIMANI pair carries the 2-year legal guarantee of conformity from delivery, under GEO no. 140/2021. It covers manufacturing defects in the frame, hinges and lenses (for instance, a polarising layer or mirror coating coming away).

It does not cover normal wear and tear, scratches, knocks, drops, extreme heat (a car dashboard in summer, say) or work done by other opticians.

If a product isn’t in conformity, you are entitled to a free repair or replacement within 15 calendar days of telling us. If that isn’t possible, you can ask for a price reduction or end the contract with a full refund.

Adjusting temples and nose pads is free for life at our atelier, 7 Luminii Street, Bucharest (Tuesday–Friday 11:00–19:00, Saturday 11:00–15:00). Screws and nose pads are replaced free under warranty; replacement lenses for out-of-warranty frames are charged, with a quote before any work.

Please check the parcel when it arrives. If the packaging is damaged, you can refuse it or fill in a damage report with the courier, and we’ll take care of the rest.

Tell us about any problem at salut@calimani.demo or on 0700 000 000. If we can’t find a solution together, you can turn to Romania’s consumer protection authority (ANPC) through its alternative dispute resolution (ADR/SAL) procedure (opens in a new tab).